All service operational
  • NSAO Cloud Services

    Operational
    • NSAO Cloud Desktop

      Operational
    • NSAO Cloud Email

      Operational
    • NSAO Cloud Voice Services

      Operational

Recent Incidents

  • Datacenter network issue

    Resolved in 3 hours
    Affected Service: NSAO Cloud Desktop January 25, Mon

    Investigating
    Our NOC has informed us of a network issue they are investigating now.

    11:40, Jan 25 EDT

    Fixing
    We are currently experiencing a network outage. Our NOC engineers are working to restore service as quickly as possible. This message will be updated once services is restored. Thank you for your patience.

    11:47, Jan 25 EDT

    Monitoring
    Our NOC engineers are have restored services and continue to monitor for further issues.

    12:24, Jan 25 EDT

    Resolved
    Services are fully functional

    15:16, Jan 25 EDT
  • Windows Update Issue

    Resolved in 30 minutes
    Affected Service: NSAO Cloud Desktop January 18, Mon

    Fixing
    A Windows update over the weekend causes Windows Server to crash when Shadow Copy runs.

    07:34, Jan 18 EDT

    Resolved
    Patched the affected systems and everything is back online.

    08:05, Jan 18 EDT
  • Google Drive

    Resolved in 2 hours
    Affected Service: NSAO Cloud Services September 15, Tue

    Investigating
    Google Drive services are having issues right now for some users.
    https://www.google.com/appsstatus#hl=en&v=status

    11:28, Sep 15 EDT

    Resolved
    From Google:
    The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

    14:09, Sep 15 EDT
  • Spectrum Internet Issues

    Resolved in 4 hours
    Affected Service: NSAO Cloud Services NSAO Cloud Desktop NSAO Cloud Email NSAO Cloud Voice Services August 30, Sun

    Identified
    Spectrum is experiencing issues with their backbone causing parts of the Internet to be unreachable. All NSAO services are working normally.

    10:15, Aug 30 EDT

    Resolved
    All Services working normally

    15:12, Aug 30 EDT
  • East Coast Connectivity Issue

    Resolved in 3 hours
    Affected Service: NSAO Cloud Desktop NSAO Cloud Voice Services March 04, Wed

    Investigating
    A connectivity issue was identified at 3:30PM EST with one of our upstream providers. Repairs are being made now to restore connectivity.

    16:06, Mar 04 EDT

    Testing
    Our NOC engineers are working to restore service as quickly as possible. This message will be updated once service is restored. Thank you for your patience.

    18:18, Mar 04 EDT

    Testing
    Services are back online.

    NOC report as follows: We believe the issue is narrowed down to a particular core device on our network, but the troubleshooting & investigation is still on going.

    19:40, Mar 04 EDT
  • Affected Service: NSAO Cloud Email February 27, Thu

    Fixing
    Started at: 02/27/2020 01:40 AM ET

    Updated at: 02/27/2020 03:08 AM ET

    Summary of Issue: A few mailboxes might be temporarily not accessible via Outlook, OWA and mobile clients.

    Business Impact: Users might receive an error "Site cannot be reached" when trying to connect to their mailboxes through OWA/webmail, and may be unable to connect via Outlook.

    Technical Details Our System Administrators, Security and Network Engineering teams are working towards restoring mailbox access for all users. We will provide further updates as we make progress.

    07:25, Feb 27 EDT

    Resolved
    Our System Administrators, Security and Network Engineering teams installed required updates on the servers to restore mailbox access for all users on EXCH032 domain. All users are able to access their mailboxes normally at this time. If you continue to experience any issues, please contact our Support Team at (330) 966-8097

    09:13, Feb 27 EDT
  • No incidents reported

Recent Notices

  • All NSAO cloud services are operating as normal, but we are getting a lot of clients notifying they cannot reach our services. We have been made aware of a large Spectrum Internet Outage. https://downdetector.com/status/spectrum/map/ Apparently the issue is causing clients internet to go up an d...
  • Microsoft Software Updates

    February 21, Fri
    Change Type: Routine Risk: Medium Maintenance Date: Wednesday, February 26, 2020 Maintenance Window: US Standard Weekday (Sun - Thur) (11pm - 3am PST) Expected Downtim(Min.): 15 Services Impacted: Control Panel Expected Impact: We will be installing Microsoft Windows Updates to our...

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