Network Solutions And Optimization, LLC (NSAO)

Partial Service Interruption Due to Connectivity

Resolved in 20 hours

Affected Service: NSAO Cloud Desktop March 23, Wed

Investigating
We are investigating a connectivity disruption for Spectrum / Charter Internet clients.

15:17, Mar 22 EDT

Testing
The ISP with the issue Centurylink and Spectrum are starting to report the issue as resolved.
https://downdetector.com/status/centurylink/

17:36, Mar 22 EDT

Resolved
No further issues found

12:11, Mar 23 EDT

Voice services connectivity issues

Resolved in 2 hours

Affected Service: NSAO Cloud Voice Services December 17, Fri

Investigating
Started at: Friday, 17 December 2021 08:57 ET
Updated at: Friday, 17 December 2021 09:43 ET
Summary of Issue:
Some customers may experience connectivity issues while utilizing Voice Services and placing/answering phone calls.
Business Impact:
Some users may be unable to place or answer calls. Some Voice Services features may be unavailable.
Technical Details
Our System Administrators have identified networking issues and are working with Network engineering to identify and resolve the issue. We'll provide another update as we make progress.

10:04, Dec 17 EDT

Update
Summary of Issue:
Some customers may experience connectivity issues while utilising Voice Services and placing/answering phone calls.
Business Impact:
Some users may be unable to place or answer calls. Some Voice Services features may be unavailable.
Technical Details
Our System Administrators have identified networking issues and are working with Network engineering to identify and resolve the issue. We'll provide another update as we make progress.

10:55, Dec 17 EDT

Update
Summary of issue:
We are currently experiencing a network issue that is impacting some of our customers. Our DNS servers in all US data centers are receiving significantly more than normal traffic, which is impacting voice services for some customers. We are actively working to resolve the situation. We sincerely apologize for the inconvenience and will provide more information on the resolution shortly.

12:42, Dec 17 EDT

Resolved
Summary:
Voice Services functionality has been restored. All users are able to use Voice Services without issue. Currently, all support channels are operating as normal.

Business Impact:
Voice Services are now working as expected.

Technical Details:
Our Network Administrators identified the root cause as a DDoS attack that impacted Voice Services functionality across multiple Datacenters. We have now mitigated the issue. All services are now working as expected. Due to a high volume of requested callbacks around this issue, a return call may be delayed or not completed. For any further questions, please call or chat with us.

12:49, Dec 17 EDT

Partial Service Interruption Due to Fiber Cut

Resolved in 58 minutes

Affected Service: NSAO Cloud Desktop November 30, Tue

Fixing
An ISP fiber cut outside a datacenter is causing some parts of the Internet to be unreachable. Technicians are working on the issue and expect it to be completely repaired by 9:00 EST.

07:14, Nov 30 EDT

Resolved
Full service is restored.

08:12, Nov 30 EDT

Partial Service Interruption Due to malicious attack

Resolved in 2 hours

Affected Service: NSAO Cloud Voice Services September 20, Mon

Fixing
One of the back end DID providers is experiencing a malicious attack. Services are being worked on being restored.

09:31, Sep 20 EDT

Resolved
Services restored

11:38, Sep 20 EDT

Internet Connectivity Issues

Resolved in 5 hours

Affected Service: NSAO Cloud Services NSAO Cloud Desktop NSAO Cloud Email NSAO Cloud Voice Services September 07, Tue

Identified
It appears right now large portions of the Internet are un-reachable. This is not apparently specific to any one internet provider. We will update as we have more information.
Notes see all the issues for 9/07/2021: https://downdetector.com/archive/

13:10, Sep 07 EDT

Monitoring
We have now confirmed this is an issue with the Spectrum network and they are working on the issue.

13:44, Sep 07 EDT

Monitoring
Spectrum statement: https://twitter.com/Ask_Spectrum

14:47, Sep 07 EDT

Resolved
Spectrum customers, we have been advised that Internet services have been restored to the Midwest. We thank you for your patience.

18:36, Sep 07 EDT

Datacenter network issue

Resolved in 3 hours

Affected Service: NSAO Cloud Desktop January 25, Mon

Investigating
Our NOC has informed us of a network issue they are investigating now.

11:40, Jan 25 EDT

Fixing
We are currently experiencing a network outage. Our NOC engineers are working to restore service as quickly as possible. This message will be updated once services is restored. Thank you for your patience.

11:47, Jan 25 EDT

Monitoring
Our NOC engineers are have restored services and continue to monitor for further issues.

12:24, Jan 25 EDT

Resolved
Services are fully functional

15:16, Jan 25 EDT

Windows Update Issue

Resolved in 30 minutes

Affected Service: NSAO Cloud Desktop January 18, Mon

Fixing
A Windows update over the weekend causes Windows Server to crash when Shadow Copy runs.

07:34, Jan 18 EDT

Resolved
Patched the affected systems and everything is back online.

08:05, Jan 18 EDT

Google Drive

Resolved in 2 hours

Affected Service: NSAO Cloud Services September 15, Tue

Investigating
Google Drive services are having issues right now for some users.
https://www.google.com/appsstatus#hl=en&v=status

11:28, Sep 15 EDT

Resolved
From Google:
The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

14:09, Sep 15 EDT

Spectrum Internet Issues

Resolved in 4 hours

Affected Service: NSAO Cloud Services NSAO Cloud Desktop NSAO Cloud Email NSAO Cloud Voice Services August 30, Sun

Identified
Spectrum is experiencing issues with their backbone causing parts of the Internet to be unreachable. All NSAO services are working normally.

10:15, Aug 30 EDT

Resolved
All Services working normally

15:12, Aug 30 EDT

East Coast Connectivity Issue

Resolved in 3 hours

Affected Service: NSAO Cloud Desktop NSAO Cloud Voice Services March 04, Wed

Investigating
A connectivity issue was identified at 3:30PM EST with one of our upstream providers. Repairs are being made now to restore connectivity.

16:06, Mar 04 EDT

Testing
Our NOC engineers are working to restore service as quickly as possible. This message will be updated once service is restored. Thank you for your patience.

18:18, Mar 04 EDT

Testing
Services are back online.

NOC report as follows: We believe the issue is narrowed down to a particular core device on our network, but the troubleshooting & investigation is still on going.

19:40, Mar 04 EDT

A Small Number of Users Cannot Access Exchange

Resolved in 1 hour

Affected Service: NSAO Cloud Email February 27, Thu

Fixing
Started at: 02/27/2020 01:40 AM ET

Updated at: 02/27/2020 03:08 AM ET

Summary of Issue: A few mailboxes might be temporarily not accessible via Outlook, OWA and mobile clients.

Business Impact: Users might receive an error "Site cannot be reached" when trying to connect to their mailboxes through OWA/webmail, and may be unable to connect via Outlook.

Technical Details Our System Administrators, Security and Network Engineering teams are working towards restoring mailbox access for all users. We will provide further updates as we make progress.

07:25, Feb 27 EDT

Resolved
Our System Administrators, Security and Network Engineering teams installed required updates on the servers to restore mailbox access for all users on EXCH032 domain. All users are able to access their mailboxes normally at this time. If you continue to experience any issues, please contact our Support Team at (330) 966-8097

09:13, Feb 27 EDT

No incidents reported

NSAO Cloud Services

NSAO Cloud Desktop

NSAO Cloud Email

NSAO Cloud Voice Services

Recent Notices

Recent Incidents

Investigating We are investigating a connectivity disruption for Spectrum / Charter Internet clients.

Testing The ISP with the issue Centurylink and Spectrum are starting to report the issue as resolved. https://downdetector.com/status/centurylink/

Resolved No further issues found

Fixing An ISP fiber cut outside a datacenter is causing some parts of the Internet to be unreachable. Technicians are working on the issue and expect it to be completely repaired by 9:00 EST.

Resolved Full service is restored.

Fixing One of the back end DID providers is experiencing a malicious attack. Services are being worked on being restored.

Resolved Services restored

Identified It appears right now large portions of the Internet are un-reachable. This is not apparently specific to any one internet provider. We will update as we have more information. Notes see all the issues for 9/07/2021: https://downdetector.com/archive/

Monitoring We have now confirmed this is an issue with the Spectrum network and they are working on the issue.

Monitoring Spectrum statement: https://twitter.com/Ask_Spectrum

Resolved Spectrum customers, we have been advised that Internet services have been restored to the Midwest. We thank you for your patience.

Investigating Our NOC has informed us of a network issue they are investigating now.

Fixing We are currently experiencing a network outage. Our NOC engineers are working to restore service as quickly as possible. This message will be updated once services is restored. Thank you for your patience.

Monitoring Our NOC engineers are have restored services and continue to monitor for further issues.

Resolved Services are fully functional

Fixing A Windows update over the weekend causes Windows Server to crash when Shadow Copy runs.

Resolved Patched the affected systems and everything is back online.

Investigating Google Drive services are having issues right now for some users. https://www.google.com/appsstatus#hl=en&v=status

Identified Spectrum is experiencing issues with their backbone causing parts of the Internet to be unreachable. All NSAO services are working normally.

Resolved All Services working normally

Investigating A connectivity issue was identified at 3:30PM EST with one of our upstream providers. Repairs are being made now to restore connectivity.

Testing Our NOC engineers are working to restore service as quickly as possible. This message will be updated once service is restored. Thank you for your patience.

Testing Services are back online. NOC report as follows: We believe the issue is narrowed down to a particular core device on our network, but the troubleshooting & investigation is still on going.

About this page

Investigating
We are investigating a connectivity disruption for Spectrum / Charter Internet clients.

Testing
The ISP with the issue Centurylink and Spectrum are starting to report the issue as resolved.
https://downdetector.com/status/centurylink/

Resolved
No further issues found

Fixing
An ISP fiber cut outside a datacenter is causing some parts of the Internet to be unreachable. Technicians are working on the issue and expect it to be completely repaired by 9:00 EST.

Resolved
Full service is restored.

Fixing
One of the back end DID providers is experiencing a malicious attack. Services are being worked on being restored.

Resolved
Services restored

Identified
It appears right now large portions of the Internet are un-reachable. This is not apparently specific to any one internet provider. We will update as we have more information.
Notes see all the issues for 9/07/2021: https://downdetector.com/archive/

Monitoring
We have now confirmed this is an issue with the Spectrum network and they are working on the issue.

Monitoring
Spectrum statement: https://twitter.com/Ask_Spectrum

Resolved
Spectrum customers, we have been advised that Internet services have been restored to the Midwest. We thank you for your patience.

Investigating
Our NOC has informed us of a network issue they are investigating now.

Fixing
We are currently experiencing a network outage. Our NOC engineers are working to restore service as quickly as possible. This message will be updated once services is restored. Thank you for your patience.

Monitoring
Our NOC engineers are have restored services and continue to monitor for further issues.

Resolved
Services are fully functional

Fixing
A Windows update over the weekend causes Windows Server to crash when Shadow Copy runs.

Resolved
Patched the affected systems and everything is back online.

Investigating
Google Drive services are having issues right now for some users.
https://www.google.com/appsstatus#hl=en&v=status

Identified
Spectrum is experiencing issues with their backbone causing parts of the Internet to be unreachable. All NSAO services are working normally.

Resolved
All Services working normally

Investigating
A connectivity issue was identified at 3:30PM EST with one of our upstream providers. Repairs are being made now to restore connectivity.

Testing
Our NOC engineers are working to restore service as quickly as possible. This message will be updated once service is restored. Thank you for your patience.

Testing
Services are back online.

NOC report as follows: We believe the issue is narrowed down to a particular core device on our network, but the troubleshooting & investigation is still on going.